At JollyNestDecor, we’re dedicated to making your holiday decorating experience as joyful and stress-free as possible. Whether you’re shopping for National Tree Company’s beautiful displays, HOLIDYNAMICS lighting solutions, or any of our premium decorations, we want you to be completely satisfied with every purchase.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two convenient shipping options to bring holiday cheer to your doorstep:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping (Orders $50+):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Includes basic tracking
Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary during peak holiday seasons.
Our Hassle-Free Returns Policy
If your holiday decorations don’t sparkle with joy as expected, we’ll gladly accept returns within 15 days of delivery for most items in their original condition.
Return Conditions
- Items must be unused and in original packaging with all tags attached
- A 20% restocking fee applies to opened items (excluding defective products)
- Customer is responsible for return shipping costs unless item is defective
Non-Returnable Items
To maintain our quality standards, we cannot accept returns for:
- Personalized or custom items from our My Door Decor collection
- Opened seasonal consumables like Amscan party supplies
- Final sale items (clearly marked on product page)
How to Return an Item
Follow these simple steps to return your holiday decorations:
- Contact us within 15 days of delivery at [email protected] with your order number and reason for return
- We’ll email you a Return Authorization Number and instructions
- Pack items securely in original packaging
- Include the original packing slip with RA number clearly written
- Ship to:
JollyNestDecor Returns
1583 Bombardier Way
Columbus, US 43215
Exchange Process
For exchanges of items like Gemmy inflatables or Northlight ornaments:
- Follow the standard return process above
- In your email, specify the replacement item you’d prefer
- We’ll process your exchange once we receive the original item
- Price differences will be charged/refunded as needed
Refund Information
Once we receive and inspect your return:
- Processing time: 3-5 business days after receipt
- Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Timing: Allow 7-10 business days for the refund to appear in your account
Note: Original shipping costs are non-refundable.
Damaged or Defective Items
If your Alpine Corporation decoration or Fraser Hill Farm centerpiece arrives damaged:
- Contact us within 48 hours of delivery
- Include photos of the damage and packaging
- We’ll arrange for replacement or refund at no cost to you
Return Request Template
Use this template when emailing your return request:
Subject: Return Request – Order #[Your Order Number]
Dear JollyNestDecor Team,
I would like to request a return for my recent order (#[Your Order Number]).
Item(s) to return:
– [Product Name] (SKU: [if available])
– Quantity: [X]
– Reason for return: [Please specify]
[For exchanges only:] I would like to exchange this for:
– [Replacement Product Name]
– Quantity: [X]
I understand the return policy and confirm the items are in original condition with all packaging.
Thank you,
[Your Full Name]
[Your Contact Information]
Need Help?
Our holiday helpers are standing by to assist you! Contact us at [email protected] with any questions about our shipping or returns policy.
From all of us at JollyNestDecor – may your holiday season be as bright and cheerful as our premium decorations!