At JollyNestDecor, we want your holiday decorating experience to be as joyful as our premium decorations. If you’re not completely satisfied with your purchase of National Tree Company products, HOLIDYNAMICS lighting solutions, or any other items from our magical collection, we’re here to help with our hassle-free returns process.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition. Please note:

  • Items must be unused, in original packaging with all tags attached
  • A 20% restocking fee applies to opened items (excluding defective products)
  • Customer is responsible for return shipping costs unless item is defective

Non-Returnable Items

To maintain quality standards, we cannot accept returns for:

  • Personalized or custom items from My Door Decor collection
  • Opened seasonal consumables like Amscan party supplies
  • Final sale items (clearly marked on product page)

How to Return an Item

Follow these simple steps to return your holiday decorations:

  1. Contact us within 15 days of delivery at [email protected] with your order number and reason for return
  2. We’ll email you a Return Authorization Number and instructions
  3. Pack items securely in original packaging
  4. Include the original packing slip with RA number clearly written
  5. Ship to:
    JollyNestDecor Returns
    1583 Bombardier Way
    Columbus, US 43215

Exchange Process

For exchanges of items like Gemmy inflatables or Northlight ornaments:

  1. Follow the standard return process above
  2. In your email, specify the replacement item you’d prefer
  3. We’ll process your exchange once we receive the original item
  4. Price differences will be charged/refunded as needed

Refund Information

Once we receive and inspect your return:

  • Processing time: 3-5 business days after receipt
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Allow 7-10 business days for the refund to appear in your account
  • Shipping costs are non-refundable

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear JollyNestDecor Team, I would like to request a return for my recent order (#[Your Order Number]). Item(s) to return: – [Product Name] (SKU: [if available]) – Quantity: [X] – Reason for return: [Please specify] [For exchanges only:] I would like to exchange this for: – [Replacement Product Name] – Quantity: [X] I understand the return policy and confirm the items are in original condition with all packaging. Thank you, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If your Alpine Corporation decoration or Fraser Hill Farm centerpiece arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange for replacement or refund at no cost to you

For any questions about our returns policy, contact our holiday helpers at [email protected].

From all of us at JollyNestDecor – may your holiday season be as bright and cheerful as our premium decorations!